Sales policy
Purchasing, delivery and after-sales policies at nanoHome.
A structured summary of nanoHome's current sales policy covering delivery, installation, warranty, returns, and product care after purchase.
Inner-city delivery
Free from VND 5,000,000
Warranty
12 months
Returns
Manufacturer technical defects
nanoHome provides home delivery and installation, with free delivery within inner Ho Chi Minh City districts for orders over VND 5,000,000.
For destinations outside Ho Chi Minh City or products requiring special handling, installation, ceiling work, MEP coordination or smart-home preparation, the cost and plan will be confirmed with the customer before execution.
Delivery and installation
Home delivery and installation based on site conditions.
nanoHome provides home delivery and installation services. Areas outside Ho Chi Minh City are subject to delivery and installation fees. In-stock items are typically delivered within 3-15 working days depending on the delivery address, excluding holidays and Sundays. New orders follow the timeline agreed with the customer at purchase.
- For large or heavy products, customers should provide cargo elevator and stairway information in advance.
- If stairway delivery is required, additional costs will be communicated before execution.
- Lighting products that require installation should be coordinated with the customer's contractor, including installation position, ceiling reinforcement, backup wiring, and smart-home systems where relevant.
- Customers should inspect products at delivery and sign the handover record.
- nanoHome is not responsible for issues caused by third-party delivery providers or construction contractors authorized by the customer.
Warranty
12-month warranty for furniture and decorative lighting.
Furniture and decorative lighting are covered for 12 months from the invoice date. Warranty items must retain their warranty stamp, product label, purchase invoice and handover record; the issue must be a technical fault or production-related damage.
- nanoHome may decline warranty claims for scratches, stains, breakage, deformation from use, exposure to fire, water, environmental factors, or other misuse.
- Similar cases outside normal warranty scope are not covered.
- After the warranty period, nanoHome can still advise on possible solutions; if costs arise, customers will be informed and asked to confirm before work begins.
Returns
Returns apply only to manufacturer technical defects.
nanoHome only accepts returns when a product has a technical defect from the manufacturer.
- Returned products must remain intact and undamaged.
- Returned products must include the warranty stamp, product label, handover record, sales invoice or purchase contract.
Care and maintenance
Proper care helps products last longer.
nanoHome aims to offer products that are beautiful and durable. Each product requires its own periodic care and maintenance routine; customers can contact nanoHome for product-specific guidance.
- Follow simple and regular care routines to extend product life.
- Contact nanoHome before handling deep maintenance needs or cases where the correct care method is unclear.